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Shipping Policy

Effective Date: July 2026

Thank you for shopping with J. Renae Art Studio.

Each order is carefully packaged and prepared with the same attention and care that goes into curating, creating, and restoring our products.

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Processing Times

Most orders are processed within 3–7 business days unless otherwise stated on the product listing.

Processing times may vary for:

  • Handmade jewelry

  • Resin home décor

  • Custom orders

  • Furniture pieces

  • High-volume sales periods

  • Holidays

Customers will receive tracking information once an order has shipped.

Domestic Shipping

We currently ship throughout the United States.

Shipping costs are calculated at checkout based on package size, weight, and destination.

Furniture Shipping & Delivery

Refurbished furniture pieces may be available through:

  • Local pickup

  • Local delivery

  • Freight shipping

  • Third-party furniture delivery services

Available delivery options will be listed on individual furniture listings.

Customers are responsible for confirming measurements before purchase.

Vintage & Antique Items

Many Japanese antiques, ceramics, and vintage pieces are one-of-a-kind.

Extra care is taken when packaging fragile items; however, due to the nature of shipping delicate goods, damage may occasionally occur during transit.

If an item arrives damaged, please contact us within 48 hours of delivery with photographs of:

  • The damaged item

  • Packaging materials

  • Shipping box

  • Shipping label

Shipping Delays

Once an order has been shipped, delivery times are controlled by the shipping carrier.

J. Renae Art Studio is not responsible for delays caused by:

  • Weather conditions

  • Carrier delays

  • Customs processing

  • Natural disasters

  • Incorrect shipping information provided by the customer

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

Orders returned due to an incorrect address may require additional shipping fees before being resent.

Lost Packages

If a package is marked as delivered but cannot be located, customers should first contact the shipping carrier.

J. Renae Art Studio is not responsible for packages that have been marked as delivered by the carrier.

Digital Products

Digital products are delivered electronically and do not require shipping.

Customers will receive access immediately or shortly after purchase depending on the product.

No physical product will be mailed for digital purchases.

International Shipping

International shipping may be available on select items.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

Questions?

For shipping questions, please contact:

J. Renae Art Studio
Email: jrenaeartstudio@gmail.com

Thank you for supporting handmade creations, curated treasures, and restored pieces.

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